We are sorry to hear that you had received a damaged box. Our apologies. Please, send us an e-mail with a photo of the damaged box to: firstname.lastname@example.org. We will quickly resolve the issue and provide you with a suitable solution.
Frequently Asked Questions
I received a damaged box, what to do?
How can I track my box?
After your box is dispatched, you will receive an email with a track and trace code to follow your package. To prevent your A Catchers package return, we advise you to be present at home during the indicated delivery times.
What are the shipping costs?
For the members, the shipping is free. For the non-members in the Netherlands, the shipping costs are € 6,75. For shipments within Europe, the shipping costs are € 13.
Where do you ship to?
We ship in the Netherlands and within Europe. For shipments outside the Netherlands, we charge shipping costs.
What are the available shipping methods?
We securely ship via PostNL.
When exactly will I receive my box every quarter?
We deliver the boxes at the end of each quarter. The delivery may slightly vary during the holiday periods.
What is the A Catchers box?
The A Catchers box is a jewelry subscription box. A new box comes every three months.